Service Support Specialist
Evolution · Birkirkara
- EmpresaEvolution
- País
Malta - CidadeBirkirkara
- ÁreaTecnologias de Informação
- ExperiênciaNão especificado na vaga
- EscolaridadeNão especificado na vaga
- IdiomasNão especificado na vaga
- ContratoFull-time
- Candidatura internacionalCandidatura internacional poderá ser considerada
Descrição
Ensure uninterrupted table operations by identifying and resolving real-time incidents, including dealer errors, software issues, or network connectivity problems. Monitor critical systems and infrastructure using provided tools, escalating alerts as necessary. Investigate and resolve player disputes related to game integrity or dealer actions. Ensure timely and accurate resolutions for client and end-user issues. Record all incidents in internal systems, prepare detailed post-resolution reports, and share insights with management. Coordinate case resolutions across internal teams and support the seamless execution of shift activities. Contribute to maintaining a high-quality gaming environment by proactively identifying and addressing potential issues. Excellent English skills (spoken and written). Customer support experience preferred. Strong decision-making, problem-solving, and leadership abilities. Excellent multitasking skills with a proactive, detail-oriented approach. Ability to thrive in a dynamic, multicultural, and high-pressure environment. What We Offer 🩺 Private health insurance, free gym membership, team events & more
Requisitos principais
Excellent English skills (spoken and written).
Customer support experience preferred.
Strong decision-making, problem-solving, and leadership abilities.
Excellent multitasking skills with a proactive, detail-oriented approach.
Ability to thrive in a dynamic, multicultural, and high-pressure environment.
Segurança: nenhuma empresa séria cobra para entrevistar, para "garantir" o visto ou para receber uma promessa de emprego. Nunca transfira dinheiro para contas pessoais. Sinais de burla.
